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This Privacy (“Policy”) covers Dietitians Australia’s collection, holding, use and disclosure of Personal Information.
Dietitians Australia has adopted the definitions given to ‘Personal Information’ and ‘Sensitive Information’ as outlined in the Privacy Act 1988 (Cth) (“the Privacy Act”). A brief summary of these terms are:
‘Personal Information’ means the information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.
‘Sensitive Information’ is a subset of Personal Information and includes (but is not limited to) information or an opinion about an individual’s:
The information we collect depends on the nature of your interactions with us. Dietitians Australia collects both personal information and non-personal information, from:
The personal information we may collect includes: name, postal address, email address, phone number, credit or debit card information, age, gender, username and password (if applicable), your education history and qualifications, workforce and employment related information, testimonials, feedback, documents to verify your identity (for example, driver’s licence, Medicare card, Medicare provider number), languages spoken, any accessibility requirements and other information to assist Dietitians Australia in conducting our business, providing and marketing our services and meeting our regulatory and legal obligations. Dietitians Australia may collect additional information from its employees, such as tax file numbers.
Dietitians Australia may also collect sensitive information such as health information, information about an individual’s membership of professional associations, and whether you identify as Aboriginal or Torres Strait Islander.
Dietitians Australia may also collect and process non-personal information provided by you or your browser when you visit our website. This may include the website you came from, your location information, IP address and the time and date of access.
There may be instances where you can interact with Dietitians Australia anonymously or by using a pseudonym for example. If you do not provide us with full information, we may not be able to properly assist you with your needs.
We will only collect personal information by lawful and fair means and where the information is reasonably necessary to one or more of our functions or activities (as identified under ‘Why do we collect, hold, use and disclose personal information’ below).
Dietitians Australia will collect personal information from or about you in several ways.
We will collect sensitive information with the relevant individual’s consent and where the collection is reasonably necessary for one or more of our functions or activities. An individual’s consent is not required to collect sensitive information where the collection of that information is required or authorised by or under any Australian law or a court order, or where a permitted general situation exists.
Dietitians Australia may collect, hold, use and disclose your personal information where it is reasonably necessary for, or directly related to, one or more of our purposes, functions or activities. Our purposes, functions and activities include:
Dietitians Australia may also retain the details of purchases and other transactions or payments made with us or affiliates of our organisation, such as PEN Global (Dietitians of Canada).
We may also use or disclose your personal information for other purposes to which you consent, or which are required or permitted by law. This may include for a secondary purpose that is related to the purpose for which we collected it, and for which you would reasonably expect us to use or disclose your personal information.
Disclosure of Personal Information
It is our policy not to disclose, sell or rent your personal information to any individual, business, government entity or third parties except:
We may also disclose your name, membership details and other personal information specifically to the following parties:
We may publish on our website the name and membership status of any member who has had an adverse finding made against them under Dietitians Australia’s By-Law Complaints and Disciplinary Procedures. We may also publish details of any sanctions imposed on a member under those procedures. Dietitians Australia maintains and publishes details of any person who has been suspended by or expelled from Dietitians Australia.
Web statistics and shared data
Dietitians Australia collects and uses web-based information to analyse trends, administer our website, track user movement and to gather broad demographic information for reporting and sponsorship purposes.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
Occasionally we may use the information processed by Google Analytics to share with advertising partners, sponsors and/or affiliates. For example, we may tell an advertiser that (x) number of individuals visited a certain area on our website, or that (y) number of men and (z) number of women completed our registration form. However, we will not disclose to these partners, sponsors and/or affiliates anything that could be used to personally identify those individuals.
Member Communication and Direct marketing - Opt-in/Out
Dietitians Australia uses SMS messaging for membership renewals and credentialing compliance. Dietitians Australia may decide to use SMS messaging for marketing purposes in the future.
You may ’opt in to/out of’ receiving newsletters, promotional offers and other information from Dietitians Australia and our partners and affiliates. To unsubscribe from external advertising, marketing materials and Dietitians Australia-driven SMS messaging, go to the ‘Settings’ tab on your Member Portal Account Profile.
As Dietitians Australia is required by law to be able to communicate with its members, it is not possible for current members to opt out of weekly emails and newsletter subscriptions. This is to ensure members don’t miss important information that needs to be communicated on occasion, including matters related to member meetings, member rights, and credentialing. Members may opt out of SMS messaging for membership renewals and credentialing compliance, but members must nominate an alternative preferred channel of communication. The default channels will be email and SMS.
Adding your details to accessible website lists
The Dietitians Australia website supports lists which are accessible either to the public (for example, Find a dietitian) or other members (for example, Share Plate). Inclusion in these lists is voluntary and members are responsible for ensuring their details are current and correct.
Dietitians Australia may disclose your personal information to the following overseas recipients:
The countries where we currently disclose personal information include Canada, New Zealand, United Kingdom, United States and those countries whose dietetic associations are members of the International Confederation of Dietetic Associations (ICDA). A full list of members of the ICDA is available at: https://internationaldietetics.org
Dietitians Australia works hard to protect your personal information at all times. Personal information is encrypted and stored on secure servers. Only authorised personnel can access this database through individualised passwords. We use a database management system that contains security features such as encryption, firewall and anti-virus, to ensure the protection and integrity of our data.
Our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
All user accounts must be accessed with usernames and passwords. You are strongly advised not to share your username and password with any other person. All online payment pages are protected with Secure Socket Layer (‘SSL‘) encryption.
Be aware that Dietitians Australia emails are not encrypted. If you are writing to us by email, you should consider whether you can provide any personal, sensitive or commercial-in-confidence material by an alternative means to protect the information. Dietitians Australia emails are notated with a disclaimer explaining the appropriate use and protection of information contained within.
Dietitians Australia will take reasonable steps to destroy or permanent de-identify personal information it holds if we consider that the information is no longer needed for our business purposes, functions or activities.
Setting up user accounts
Dietitians Australia allows users to set up personal accounts to purchase resources or publications from our online library or to participate in our online communities. You can edit your personal information at any time and can ask to have your account removed by emailing [email protected]
Access to and correcting your personally identifiable information
Subject to the exceptions set out in the Privacy Act, you may seek access to, and correction of, your personal information by emailing [email protected]. You will need to verify your identity and specify what you are seeking. If a fee is charged for providing access, you will be advised of the likely cost in advance.
Dietitians Australia reserves the right to amend this policy at any time. Dietitians Australia will contact registered users by email and shall also post a notice of changes on our website, when and if the terms of this policy are amended.
If you have any questions about privacy-related issues or wish to complain about a breach of your privacy or the handling of your personal information by us, please email [email protected]. Any complaint will be investigated and you will be notified of the decision as soon as practicable, usually within 30 days.
If your concerns are not satisfactorily resolved, you can contact the Office of the Australian Information Commissioner:
Contact us at [email protected] if you have questions regarding this policy or wish to register any concerns, including potential breaches of your personal information.