Managing Complaints

Complaints are an unfortunate part of running any business. We do our best to provide a great service and keep everyone happy, however things don’t always go to plan. A core aspect of risk mitigation is about striving to reduce the likelihood of a complaint. The next step is to consider what to do if a complaint is received to minimise the impact and emotion toll. Without considering this prior to a complaint being received means businesses can be caught off guard and not respond to the situation in the most appropriate manner, which can inflame the matter.


This session will explore common complaints received by dietitians, how the likelihood of these complaints can be reduced and how to best deal with them if they occur.

This complimentary webinar is brought to you by the Dietitians Australia Education Centre and Guild Insurance (2023). 

29 November 2023 at 12:00pm - 1:00pm (AEDT, Canberra/Sydney/Melbourne time)
29 November 2023 at 11:30am - 12:30pm (ACDT)
29 November 2023 at 11:00am - 12:00pm (AEST)
29 November 2023 at 9:00am - 10:00am (AWST)

Application into practice:  

Following this session, dietitians will be better able to identify why complaints are received, what can be done to reduce the likelihood of complaints and how to deal with any complaints which are received. 


Christie Boucher
(Risk Services Manager, Guild Insurance) has 25 years experience as an educator having started her career as a secondary school health and physical education teacher. For more than 15 years Christie’s career has been focused on developing risk management education resources and programs for various professionals. Christie has a keen interest in the role education can play in managing risk by raising awareness and changing behaviour.

Continued professional development: 

The webinar is worth 1 CPD hours. Member CPD will be updated automatically in the days following the event. 

Webinar access: 

Webinar access details will be sent out via email on 28 November 2023. The webinar recording will be emailed to all registrants within 1-3 business days of the live event. 


Dietitians Australia members: $0 | Non-members: $35


By registering for this event you are stating that you agree to the Terms and Conditions

29/11/2023 12:00 PM - 1:00 PM
Online registration not available.

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